The Royal Wolverhampton Hospital Trust needed to move its entire Emergency Department (ED) into new, larger accommodation within the hospital. This huge project (from planning and procurement to ‘Go Live’ status) had to take place within a four-week period. More specifically the move itself (equipment, patients, staff and administrators’/doctors’ offices) was to be accomplished and the new ED fully operational in a fixed 4-hour window in order to avoid depleting the ED’s response targets.
This was a huge, complex and life-critical task which held consequences for staff, patients, visitors and the Trust as a whole. The preparation involved a great deal of work liaising with various departments to confirm the inventory of equipment and its condition, as well as identifying existing orders and sourcing, receiving and checking new ones. The new ED had to expand the number of bays and treatment areas to comprise:
|Seven resus bays||31 treatment bays|
|Two brand new paediatric high care spaces||A 48-bed medical ward|
|Six paediatric treatment rooms||Therapy rooms|
|CT Scanner room||GP referral unit|
|Clinical Decisions Unit||ED X-ray dept|
|Administrative offices||Clinical staff offices|
Ray spent a great deal of time understanding the hospital’s relevant departments, functions and teams, and developing the trusting relationships that would be crucial when the ‘Go Live’ transfer took place. Throughout this complex operation, staff felt confident that Ray was managing the risks and smoothly easing people and events to a safe and efficient conclusion. By the time the 4-hour deadline arrived, everything was fully installed in its new location, equipment was checked, calibrated and ready for use, and patients were being treated without any disruption to the service.
With the ED transfer seamlessly completed, Ray was asked to continue working with the ED team on a ‘Soft Landings’ programme which he designed to help staff acclimatise to the new facilities, equipment and patient monitoring systems. He also led staff, members of the public and other stakeholders on ‘patient journey tours’ through the department. The Trust was delighted with the entire project, completed on time, on budget and with absolute customer satisfaction. Ed Callaghan, the Trust’s Estates Development Team Manager, was happy to declare that, “We chose the right man for the job!”